Learn how to use your device on another carrier or wireless provider's network. This may also be known as SIM unlock, network unlock, or carrier unlock.
What's a Device Unlock
- Device Unlock lets you use your device with another carrier, for things like international travel or selling your device.
- This is different from Domestic or International roaming, where you use a T-Mobile SIM/eSIM to access a different wireless provider's network.
Check unlock status & eligibility
Once your device is eligible, T-Mobile will automatically unlock the device within two business days if it supports remote unlock.
- Log into your T-Mobile Account and choose the Accounts page.
- Select the line you wish to unlock, then choose Check device unlock status.
- Under the device image, check if your device is eligible to be unlocked. Review Device Unlock Policy for a list of eligibility requirements.
Unlock your device
Make sure you are connected to the T-Mobile network or Wi-Fi, then select your device type and follow the steps:
Apple iPhone
- To view unlock status, select Settings > General > About. If Carrier Lock says No SIM restrictions, your iPhone is unlocked.
- If you have a locked iPhone that's eligible, Contact us so we can submit the unlock.
Samsung
- From your list of apps, choose Settings > Connections > More Connection Settings.
- Select Network Unlock > Permanent Unlock, then wait for the unlock to complete.
- Restart your device.
- Make sure you have a T-Mobile SIM inserted or T-Mobile eSIM setup on the device.
- Access the Play Store and download the T-Mobile Device Unlock (Pixel) app.
- Open the app and choose Check eligibility.
- Select Permanent Unlock, then wait for the unlock to complete.
- Restart your device.
Motorola
- From your list of apps, choose Settings > About Phone > Device Unlock.
- Select Permanent Unlock, then wait for the unlock to complete.
- Restart your device.
LG
- From your list of apps, choose Settings > Network & Internet > Mobile Networks.
- Select Network Unlock > Continue > Permanent Unlock, then wait for the unlock to complete.
- Restart your device.
OnePlus
- From your list of apps, choose Settings > Wi-Fi & Internet > SIM & network.
- Select either Advanced or Network Unlock.
- Choose Permanent Unlock, then wait for the unlock to complete.
- Restart your device.
Other devices
- Choose your device on the Devices page for unlock steps or Contact us for assistance.
- Apple iPads, Apple Watches and Samsung Galaxy Watches are sold unlocked.
- Hotspots and some tablets require unlock code. Contact us to request an unlock code
Get help
- Contact us if you can't find the app or settings to unlock your T-Mobile device, or if you get an error message when attempting to complete the unlock.
- Not all devices are compatible with every wireless provider.
- If you've unlocked a T-Mobile device but can't get signal with another carrier, contact the other wireless provider for assistance.
- If you're bringing an unlocked device to T-Mobile, check out our compatibility checker and signal troubleshooting.
Was this helpful?