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Apple iPhone XS, 64GB, Silver - Unlocked (Renewed)

4.3 4.3 out of 5 stars 2,438 ratings

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This product has sustainability features recognized by trusted certifications.

Pre-owned

Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

As certified by
Pre-owned Certified: Electronics Pre-owned Certified: Electronics

Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.

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Available at a lower price from other sellers that may not offer free Prime shipping.
64GB
Silver
Unlocked
Renewed
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.

Purchase options and add-ons


About this item

  • This phone is unlocked and compatible with any carrier of choice on GSM and CDMA networks (e.g. AT&T, T-Mobile, Sprint, Verizon, US Cellular, Cricket, Metro, Tracfone, Mint Mobile, etc.).
  • Tested for battery health and guaranteed to have a minimum battery capacity of 80%.
  • Successfully passed a full diagnostic test which ensures like-new functionality and removal of any prior-user personal information.
  • The device does not come with headphones or a SIM card. It does include a generic (Mfi certified) charger and charging cable.
  • Inspected and guaranteed to have minimal cosmetic damage, which is not noticeable when the device is held at arm's length.
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Important information

Visible screen diagonal

6" / 15 cm

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Price$179.95$498.00$421.15-5% $398.00
Typical price:$419.00
-9% $136.00
List:$149.00
$137.99
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Customer Ratings
Face recognition
4.5
4.4
4.5
4.5
4.8
3.8
Battery life
4.0
3.9
4.1
4.1
4.5
3.4
Fingerprint reader
4.3
4.3
4.3
4.2
4.1
Value for money
4.2
3.9
3.9
3.9
Giftable
3.7
3.6
3.6
Sold By
Woot
MOBILESUPPLY
BuySPRY
ELECTRONIC DEALS
BlueChip Wireless
Gadget Replay
display size
5.8 inches
6.1 inches
6.1 inches
6.1 inches
4.7 inches
4.7 inches
memory capacity
64 GB
128 GB
128 GB
128 GB
64 GB
64 GB
model name
iPhone XS
iPhone 13 Pro
iPhone 13
iPhone 13
IP864SLV-1
IP864GLD-1
operating system
iOS 15
iOS 16
iOS 16
iOS 16
iOS 16
connectivity tech
USB
Wi-Fi, Bluetooth
Wi-Fi
Wi-Fi
Bluetooth
Bluetooth
display type
OLED
OLED
OLED
OLED
LCD
LCD

What's in the box

  • Phone, Charger
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    Apple iPhone XS, 64GB, Silver - Unlocked (Renewed)


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    Product Description

    iPhone XS features a 5. 8-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness. Advanced Face ID lets you securely unlock your iPhone, log in to apps, and pay with just a glance. The A12 Bionic chip with next-generation Neural Engine uses real-time machine learning to transform the way you experience photos, gaming, augmented reality, and more. A breakthrough 12MP dual-camera system takes your portraits to the next level with Portrait mode, Portrait Lighting, enhanced bokeh, and all-new Depth Control. Water resistance. And iOS 12—the most advanced mobile operating system—with powerful new tools that make iPhone more personal than ever.

    What is Amazon Renewed?

    Amazon Renewed is your trusted destination for products that are inspected, tested, and refurbished as necessary to be fully functional.

    Quality you can afford

    Amazon Renewed products offer an affordable option so you can save on the brands you love.

    Products you can trust

    All products have been professionally inspected, tested, cleaned, and refurbished as necessary by Amazon-qualified suppliers. Products are not certified by Apple.

    Purchases with an impact

    Your Amazon Renewed purchase extends the lifetime of this product and reduces electronic waste.

    Trusted coverage

    Your purchase is eligible for Amazon Renewed coverage in conjunction with Amazon's Return Policy and the A-to-z Guarantee.

    What should I expect to receive with my Amazon Renewed purchase?

    All Amazon Renewed purchases will come with accessories equivalent to those that shipped in the box when new. These items may not be original but will be compatible and fully functional. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box.

    Model Year

    2018

    In what condition can I expect my Amazon Renewed product to be?

    Product will be restored to its original factory settings and will be in one of the following cosmetic conditions Premium, Excellent, Good or Acceptable. Learn more
    Shop for smartphones, computers, laptops, tablets, home and kitchen appliances, game consoles, office products, and more. Visit Amazon Renewed
    Sustainability features

    Sustainability features

    This product has sustainability features recognized by trusted certifications.

    Pre-owned

    Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

    As certified by
    Pre-owned Certified: Electronics Pre-owned Certified: Electronics

    Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.

    Learn more about this certification

    Part of
    Sustainability features
    Climate Pledge Friendly

    Customer reviews

    4.3 out of 5 stars
    4.3 out of 5
    2,438 global ratings

    Customers say

    Customers like the quality and performance of the cellular phone. For example, they say it works perfectly and has no problems. Customers are also happy with value. That said, some complain about the screen glitching and being unresponsive. Opinions are mixed on facial recognition, battery life, and scratch resistance.

    AI-generated from the text of customer reviews

    158 customers mention130 positive28 negative

    Customers like the performance of the cellular phone. They say it functions great, has a perfect battery life, and has never had any problems. Some customers also mention that the selfie camera is good and the flash doesn't give weird black and white. Overall, most are satisfied with the performance and functionality of the product.

    "...the selfie camera is so good and the flash doesnt give that weird black and white fuzzy thing my old phone did when i used flash in the dark...." Read more

    "Phone works fine, no complaints" Read more

    "Phone works fine but I can’t hear anyone when making calls and they can’t hear me at all when making calls apart from that it’s in good condition" Read more

    "...That’s just pure laziness and greedy in my book. But again phone works fine and one cosmetic chip on the back top." Read more

    101 customers mention73 positive28 negative

    Customers like the quality of the cellular phone. They say it's in excellent condition, has decent quality, and looks perfectly new. They also say it has a solid feel to it and that it comes with a screen protector.

    "...the price I’ve already dropped mine a handful of times and not a single crack yet...." Read more

    "...I am getting better at managing the interface and it has this solid feel to it. It has many customizations that can be done...." Read more

    "...To summarize: I was sent a defective phone, was given incorrect information about how to replace it, had the replacement order silently cancelled..." Read more

    "...This phone is such good quality and worth it, also when you turn the phone on its side it plays the audio out of both top and bottom making it super..." Read more

    46 customers mention34 positive12 negative

    Customers like the value of the cellular phone. They say it's a great buy for the price, and worth it.

    "...The oled screens are well worth the price I’ve already dropped mine a handful of times and not a single crack yet...." Read more

    "...This phone is at a good price point that justifies the purchase. I am getting better at managing the interface and it has this solid feel to it...." Read more

    "...This phone is such good quality and worth it, also when you turn the phone on its side it plays the audio out of both top and bottom making it super..." Read more

    "...Not their fault but shoddy repair results in a shoddy product. Phone looks amazing still but screen is inoperable. Be careful who you buy from...." Read more

    97 customers mention45 positive52 negative

    Customers have mixed opinions about the battery life of the cellular phone. Some mention that it works perfectly with 100% battery life, while others say that it has problems and does not stay charged for long. Some say that the battery goes down much faster than an Android like Samsung.

    "...What I Dont like is the battery goes down much faster than an android like Samsung...." Read more

    "...Glass front and back so get a good case. My phone arrived with 93% battery life and a very long cord with a plug and the cord seems to be wrapped in..." Read more

    "...I was kind of expecting that, but it doesn’t stay charged for long, the battery loses its life pretty quickly. For the most part, I like it." Read more

    "...The battery seems to last pretty well. I don't know what to do at this point. I will need to get advice from the seller, Amazon or from Apple." Read more

    66 customers mention39 positive27 negative

    Customers are mixed about the scratch resistance of the cellular phone. Some mention that it has no scratches at all, while others say that it is full of scratches.

    "...Glass front and back so get a good case...." Read more

    "...Only slight chip on the back top which, as long as the screen isn’t damaged, I expected being a refurbished unit...." Read more

    "...I got lucky because there are no scratches or dents anywhere on the phone I received, but even if there had been some, I don’t think I would care...." Read more

    "...No scratches in the front and rear of the phone. Battery life is excellent from all day experience and the battery settings menu on the iPhone...." Read more

    19 customers mention9 positive10 negative

    Customers are mixed about the facial recognition of the cellular phone. Some mention that it works great, while others say that it didn't work.

    "...example the battery life dies extremely quickly the face recognition is not that well because after a couple of weeks the face recognition will stop..." Read more

    "...The face id works so well, in the dark, the side of my face, when i'm crying and when i have glasses on...." Read more

    "...was installed and data moved over, but face recognition and portrait mode did not work on this phone...." Read more

    "...I love this phone. Face recognition works great, the screen is vibrant and I can see a stark contrast in the colors when compared to my old iPhone 7+..." Read more

    17 customers mention0 positive17 negative

    Customers are dissatisfied with the screen of the cellular phone. They mention that it starts glitching shortly after arrival, and it becomes unresponsive after 3-4 months of use. The screen has odd pixel situations, and the phone shuts off for no reason. Some say that the phone looks amazing, but the screen is inoperable.

    "...It turned out that the screen wasn't properly applied, which wasn't a problem as the repair wasn't too high...." Read more

    "Sad for my son but the screen fell off around the 90 day mark. My son lives with his mom and he did not tell me for a couple months. Probably scared...." Read more

    "...However, a month ago, it started with the bottom portion glitching out and unable to type...." Read more

    "...I have had the phone maybe 5 weeks, and recently the screen goes blank. I kept tapping the screen and it wouldn't come on...." Read more

    14 customers mention0 positive14 negative

    Customers are dissatisfied with the sound quality of the cellular phone. They mention that the bottom and ear speakers for calls sound blown and extremely distorted. They also say that the phone can get laggy and the sound can get distorted when making phone calls.

    "...Loud speaker not so good for playing golf clash as it won't play gc sounds automatically,only once in a while If I connect bt headphones then..." Read more

    "I have received two devices. The first one had a bad sounding speaker and was replaced super fast with another phone...." Read more

    "top speaker was broken so the sound quality is bad when talking with phone. It was so dirty that bottom mic and speaker was closed...." Read more

    "...First one, you could not hear people talking when held to your ear...." Read more

    Battery defective. Amazon refused to honor replacement arrangement.
    1 Star
    Battery defective. Amazon refused to honor replacement arrangement.
    I received the phone within 2 days of ordering. The packaging was fine and initially it appeared to be in great condition. However, I checked the battery health on the first day which stated “Important Battery Message: Your battery’s health is significantly degraded.” The Maximum Capacity for the battery was 78%. No problem, I thought, because one of the reason’s I bought from Amazon is that the phone was advertised “to have a battery which exceeds 80% capacity relative to new” and was “Guaranteed by Amazon” to be “eligible for replacement or refund within 90 days of receipt if you are not satisfied. “Well clearly, I was not satisfied to receive a phone with a significantly degraded battery. So, I called Amazon Customer service to explain the problem and request a replacement. I did this on the same day I received the phone. The representative was helpful and told me he would send out a replacement immediately, and even upgrade the shipment method for no extra charge. He also told me, both in conversation and in writing to “use the box the replacement comes in to return the original.” That way, I would not be without a phone while waiting for the replacement to arrive.The day the replacement was scheduled to arrive and but had not, I called Amazon customer service back to inquire about the status. Much to my surprise, I was told the replacement phone order had been cancelled by the third-party seller because the original had not been returned. This irritated me for two reasons: (1) I had never been notified the replacement order had been cancelled—apparently, had I not called Amazon was simply going to drop the issue, and (2) I was specifically told by Amazon Customer Service that I did not need to return the original until the replacement was received.I told the agent this was unacceptable and wanted the replacement sent to me, as had been previously arranged. When it became clear that she would not be able to help me, I asked to speak with her manager. After providing her with my phone number, she said her manager would call me back. That phone call never happened.The following day I called Amazon customer service again, now the third time trying to get this issue resolved. I explained the steps I had taken thus far and was put on hold so the representative could verify if my replacement order “was legit.” When I asked what “legit” meant, she said she needed to verify if this was unusual activity on the account because it was a phone purchase. I told her that of course it was legit, as I had email documentation regarding the entire process!After being on hold, she came back and told me the replacement phone would be delivered within 5 days. She also said she would personally call me on that day to verify that it was received. I asked her to clarify that I would receive the replacement first, prior to sending the original back, according to the instructions I had previously received via email. She looked up that email and saw it said: “Please feel free to use the box the replacement comes in to return the original…” After reading that she placed me on hold again.After a minute or so, she came back on the line and asked if she could place me on hold for an additional few minutes. I asked why. She said she was trying to find out what went wrong with the first replacement order. When she came back on the line, she told me “to be on the safe side” I should return the original defective phone first to receive a replacement. I reiterated that this was unacceptable and that I had held up my end of the bargain and done exactly as Amazon had told me to do. I wanted the replacement sent first before I returned the defective phone. She said the email I received was in error and the person who sent it made a mistake—the defective phone would need to be returned before the replacement is shipped out. I told her that while I understand that people make mistakes, I did not think I should be penalized (i.e., be without a phone for at least 5 days) for a mistake that Amazon made. She apologized for the mistake but made it clear that I would not receive a replacement until the original was returned. I informed her I would be writing a negative review.To summarize: I was sent a defective phone, was given incorrect information about how to replace it, had the replacement order silently cancelled without being notified, and Amazon refused to follow through on the terms of their agreement. One star.
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    Top reviews from the United States

    Reviewed in the United States on March 12, 2024
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    Reviewed in the United States on February 8, 2024
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    Reviewed in the United States on October 5, 2023
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    2 people found this helpful
    Report
    Reviewed in the United States on January 8, 2024
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    Reviewed in the United States on June 7, 2020
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    Reviewed in the United States on February 5, 2022
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    Customer image
    1.0 out of 5 stars Battery defective. Amazon refused to honor replacement arrangement.
    Reviewed in the United States on February 5, 2022
    I received the phone within 2 days of ordering. The packaging was fine and initially it appeared to be in great condition. However, I checked the battery health on the first day which stated “Important Battery Message: Your battery’s health is significantly degraded.” The Maximum Capacity for the battery was 78%. No problem, I thought, because one of the reason’s I bought from Amazon is that the phone was advertised “to have a battery which exceeds 80% capacity relative to new” and was “Guaranteed by Amazon” to be “eligible for replacement or refund within 90 days of receipt if you are not satisfied. “

    Well clearly, I was not satisfied to receive a phone with a significantly degraded battery. So, I called Amazon Customer service to explain the problem and request a replacement. I did this on the same day I received the phone. The representative was helpful and told me he would send out a replacement immediately, and even upgrade the shipment method for no extra charge. He also told me, both in conversation and in writing to “use the box the replacement comes in to return the original.” That way, I would not be without a phone while waiting for the replacement to arrive.

    The day the replacement was scheduled to arrive and but had not, I called Amazon customer service back to inquire about the status. Much to my surprise, I was told the replacement phone order had been cancelled by the third-party seller because the original had not been returned. This irritated me for two reasons: (1) I had never been notified the replacement order had been cancelled—apparently, had I not called Amazon was simply going to drop the issue, and (2) I was specifically told by Amazon Customer Service that I did not need to return the original until the replacement was received.

    I told the agent this was unacceptable and wanted the replacement sent to me, as had been previously arranged. When it became clear that she would not be able to help me, I asked to speak with her manager. After providing her with my phone number, she said her manager would call me back. That phone call never happened.

    The following day I called Amazon customer service again, now the third time trying to get this issue resolved. I explained the steps I had taken thus far and was put on hold so the representative could verify if my replacement order “was legit.” When I asked what “legit” meant, she said she needed to verify if this was unusual activity on the account because it was a phone purchase. I told her that of course it was legit, as I had email documentation regarding the entire process!

    After being on hold, she came back and told me the replacement phone would be delivered within 5 days. She also said she would personally call me on that day to verify that it was received. I asked her to clarify that I would receive the replacement first, prior to sending the original back, according to the instructions I had previously received via email. She looked up that email and saw it said: “Please feel free to use the box the replacement comes in to return the original…” After reading that she placed me on hold again.

    After a minute or so, she came back on the line and asked if she could place me on hold for an additional few minutes. I asked why. She said she was trying to find out what went wrong with the first replacement order. When she came back on the line, she told me “to be on the safe side” I should return the original defective phone first to receive a replacement. I reiterated that this was unacceptable and that I had held up my end of the bargain and done exactly as Amazon had told me to do. I wanted the replacement sent first before I returned the defective phone. She said the email I received was in error and the person who sent it made a mistake—the defective phone would need to be returned before the replacement is shipped out. I told her that while I understand that people make mistakes, I did not think I should be penalized (i.e., be without a phone for at least 5 days) for a mistake that Amazon made. She apologized for the mistake but made it clear that I would not receive a replacement until the original was returned. I informed her I would be writing a negative review.

    To summarize: I was sent a defective phone, was given incorrect information about how to replace it, had the replacement order silently cancelled without being notified, and Amazon refused to follow through on the terms of their agreement. One star.
    Images in this review
    Customer image
    Customer image
    49 people found this helpful
    Report
    Reviewed in the United States on February 24, 2024
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    Reviewed in the United States on January 21, 2024
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    One person found this helpful
    Report

    Top reviews from other countries

    Translate all reviews to English
    O.C.
    5.0 out of 5 stars Niche shopping experience
    Reviewed in Canada on July 14, 2021
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    3 people found this helpful
    Report
    Erkan
    1.0 out of 5 stars I could only use the product for one day.
    Reviewed in the United Kingdom on December 11, 2022
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    Alfredo C.
    5.0 out of 5 stars No se nota que sea reacondicionado
    Reviewed in Mexico on October 6, 2023
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    Amazon Customer
    5.0 out of 5 stars Satisfied with Renewed iPhone XS from Amazon|满意Amazon翻新iPhone XS
    Reviewed in Canada on February 19, 2023
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    One person found this helpful
    Report
    JP
    4.0 out of 5 stars Just as advertised
    Reviewed in Canada on February 3, 2022
    Size: 64GBColor: SilverService Provider: UnlockedProduct grade: RenewedVerified Purchase
    One person found this helpful
    Report