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Facebook Portal Plus - Smart Video Calling 15.6” Touch Screen Display with Alexa - Black

4.5 4.5 out of 5 stars 1,879 ratings
Ask to set reminders, check your calendar, control smart home devices, and more with this PC.
Alexa Built-in Learn more

Alexa Built-in

This PC has been certified by Amazon. With Alexa built-in, you can set reminders, see your calendar, control your smart home, and more.

Brand Facebook
Color Black
Screen Size 15.6 Inches
Model Name 899-00048-02
Included Components Device, Camera Cover, Power Adapter, Quick Start Guide
Lens Type Zoom
Maximum Aperture 2 f
Has Image Stabilization No
Item Weight 6.8 Pounds
Are Batteries Included No

About this item

  • Easily video call with friends and family using your Messenger, WhatsApp or Zoom account, even if they don't have Portal.
  • Smart Camera automatically pans and zooms to keep everyone in frame, so you can catch up hands-free.
  • Hear and be heard. Smart Sound enhances your voice while minimizing unwanted background noise.
  • Experience even more together. Join or host a group call of up to 50 people with Messenger Rooms.
  • Become some of your children's favorite storybook characters as you read along to well-loved tales with music, animation and immersive AR effects.
  • Listen to your favorite music and streaming apps like Spotify or Pandora, display your photos from Instagram and Facebook, broadcast with Facebook Live, and more
  • Work smarter from home with partners like Zoom and Workplace from Facebook. Connect with co-workers even if they’re remote.

Consider a similar item

Amazon's Choice
(48858)
$249.99
Climate Pledge Friendly Climate Pledge Friendly

What's in the box

  • Device, Camera Cover, Power Adapter, Quick Start Guide

    • Product Description

    Portal from Facebook is smart video calling designed to fit your home. Easily video call friends and family on their smartphones and tablets with Messenger, WhatsApp or Zoom, even if they don’t have Portal. Enjoy an effortless video calling experience for large groups with Messenger Rooms, which lets you start or join calls of up to 50 people. Smart Camera pans and zooms to keep up with the action, and automatically adjusts to keep everyone in view. Smart Sound enhances the voice of whoever is talking, while minimizing background noise. Portal is private by design and all calls are encrypted. You can easily disable the camera and microphone, or block the camera lens with a single switch. Experience even more together with the ever-growing AR experiences library on Portal. Become some of your children’s favorite storybook characters with Story Time, where well-loved tales come to life with music, animation and immersive effects. Display your Instagram and Facebook photos directly to your Portal with the mobile app. You can even share photos during calls. Facebook Live makes it easy to broadcast hands-free to family, friends and fans. With additional account activations, you can enjoy music, videos, news, games and more from our growing list of partners including Spotify, Pandora, iHeartRadio and the Food Network. You can also work smarter from home with partners like Zoom and Workplace from Facebook. With Alexa Built-in, you can ask a question, set a timer, add items to your shopping list, control your smart home and more. Portal needs a wireless internet connection and AC power. Screen images simulated. User experience may vary. Additional registration, terms and fees may apply.

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    Product information

    Technical Details

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    Summary
    Other Technical Details

    Additional Information

    Warranty & Support

    Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

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    Facebook Portal Plus - Smart Video Calling 15.6” Touch Screen Display with Alexa - Black

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    Product guides and documents

    User Manual (PDF)

    Customer reviews

    4.5 out of 5 stars
    4.5 out of 5
    1,879 global ratings

    Customers say

    Customers like the durability, picture quality, and sound quality of the camcorder. For example, they mention that it has a nice wide field of vision, and the sound quality is good. Some are happy with ease of use, and video calling. That said, opinions are mixed on performance, and connectivity.

    AI-generated from the text of customer reviews

    50 customers mention46 positive4 negative

    Customers are satisfied with the durability of the camcorder. They mention that it has a wonderful screen quality, touch screen items, and is pleased with the quality and clarity. They also appreciate the high-quality camera and sound. They say that the video quality is great, and the video calls are nice. Overall, customers are happy with the product's durability and quality.

    "...the Alexa and FB assistant I tegratio s are nice, and the speakers are quite good quality (and powerful)...." Read more

    "...Life is sweeter with these wonderful screen quality, touch screen items...." Read more

    "One of the best product in a sense of video calling. Amazing video quality big screen and best thing it covers you as needed...." Read more

    "...I'm not a huge fan of Facebook but the tech is sound and of great quality ( once again comparing to echo show) this is so far a better product than..." Read more

    37 customers mention33 positive4 negative

    Customers like the picture quality of the camcorder. They say it's a wonderful way to see, hear, and visit with family. They appreciate the wide field of vision, and the option for portrait and landscape viewing. The camera is amazing and clear, making it easy to see everyone in the room.

    "...The portal has a nice wide field of vision that keeps them in frame most of the time However the BEST feature is the automatic face detection..." Read more

    "...I'm also able to join zoom for our club meetings and change my background. My son and I call his cousins and read stories to them...." Read more

    "...CameraThe camera is very clear and sharp. Augmented reality is also good.DislikedAlexa Calls..." Read more

    "...It is so cool, it moves when you move (moderate speed, so don't run) and it zooms in and out..." Read more

    35 customers mention29 positive6 negative

    Customers like the sound quality of the camcorder. They say it has good sound, amazing video and audio quality, and the audio gets loud. They also say the music is nice, and that the mic is excellent. Some mention that the phone call quality is amazing.

    "...The audio gets so loud. And the portal is very solid!! Highly recommend it." Read more

    "...The item has no problem calling with Facebook Messenger. The music is nice too, with good bass. The bass of echo show 10 2nd gen is better...." Read more

    "...I'm not a huge fan of Facebook but the tech is sound and of great quality ( once again comparing to echo show) this is so far a better product than..." Read more

    "...this just as a communication platform with friends and family, its pretty good!..." Read more

    30 customers mention23 positive7 negative

    Customers find the camcorder easy to use. They mention it's simple to set up and make calls, convenient, and fun. They also say the portal is easy to navigate and use for those less inclined about technology. They say it'll follow you around the room as you walk.

    "...It went above the original purpose as both easy to use and great for calming music with aquarium videos via YouTube...." Read more

    "...And so simple to use ... Just touch the image of the person you wish to see and chat with, or just tell Alexa to call so-and-so!..." Read more

    "...connects to Bluetooth devices (e.g. keyboard, mouse, etc.)- easy to useCons:- no 3rd party voice or video calls supported...." Read more

    "...They are ALL OVER THE PLACE and hard to follow...." Read more

    29 customers mention22 positive7 negative

    Customers like the video calling capabilities of the camcorder. They say it's a great way to video chat with friends and distant relatives, and an amazing experience. They also mention that it'll focus as you move, making it a good tool for family communications.

    "...I am able to watch videos, movies, my family and friends on a big screen and safe the batter on my phone. I adore this product...." Read more

    "...Also on messenger you can tell stories (kids stories)...." Read more

    "...What a simple, wonderful way to see, hear and visit with family ... especially grandkids ... more often!..." Read more

    "Cannot make calls to a computer without installing messenger first, unlike current way where you can without issues, also, even after installing it,..." Read more

    43 customers mention29 positive14 negative

    Customers are mixed about the performance of the camcorder. Some mention it works great, serves its purpose, and the device functionality is pretty cool. However, others say that it stopped working, has a black screen, and doesn't even power up.

    "...show you the feed to your cameras but other than that its great and very useful to not have you holding your phone all the time and can multi task..." Read more

    "First, I think this is a great idea and an exciting product A simple, turnkey piece of hardware for doing Facetime with some great features...." Read more

    "...Stopped working after less than 2 years even though it was in the same place the entire time— the screen touch stopped working first, followed by it..." Read more

    "...The product serves its purpose...." Read more

    36 customers mention25 positive11 negative

    Customers are mixed about the connectivity of the camcorder. Some mention it's a great way to stay connected with family and friends, while others say it has connectivity issues and is not durable. Some say that the apps are very limited and the machine loses network connection for a moment. They also dislike that you can't connect your home security cameras to it and that the machine rejected their home wifi when every other device was working.

    "...There are really great for connecting with family." Read more

    "LikedThe item has no problem calling with Facebook Messenger. The music is nice too, with good bass...." Read more

    "Not worth the high price tag IMO. The apps are very limited, it has connectivity issues and it’s not durable...." Read more

    "...It can be connected with Facebook and WhatsApp calling. I am not sure about others...." Read more

    26 customers mention0 positive26 negative

    Customers are dissatisfied with the apps that come with the camcorder. They mention that the apps are limited, and the interface is clunky. They also say that downloading apps is not possible, and that the cam lacks basic functionalities and support. Some customers also report that the portal stops responding to commands, and cannot install apps from the play store.

    "...One downside is the annoyance of limited music streaming apps and other video apps...." Read more

    "...EzvizViewing ezviz camera is really slow." Read more

    "Not worth the high price tag IMO. The apps are very limited, it has connectivity issues and it’s not durable...." Read more

    "...The applications are limited, you cant even open Facebook on the app without using a Web Browser?..." Read more

    Fantastic for Office Lobbies & Grandparents!
    5 Stars
    Fantastic for Office Lobbies & Grandparents!
    Basic summary: this thing is an ipad connected to a speaker and hefty post. I'd highly recommend it as a gift to a technologically illiterate grandparent to make it easier to video call or use an Alexa (while also giving them the peace of mind of the mic/cam cover) or for an office lobby.I purchased this with the express purpose of using it for zoom meetings at our office when the public shows up. Fairly easy to set up the zoom call and the video follows you around the room as you walk around. I'd be tempted to use it as my main zoom method if I was more of the standing desk type. It went above the original purpose as both easy to use and great for calming music with aquarium videos via YouTube. One downside is the annoyance of limited music streaming apps and other video apps. If they can provide more apps like Disney+ or things with kid-friendly content, I'd have more options for bored kids.Couple of Tricks:Having an active screen of serene items can be done by going to YouTube (as seen in video)If you have an Alexa account, I'd suggest using it for general questions (play music, what's my schedule, call x)Use the "Hey Portal" phrase to open apps or adjust settings (NOT Alexa)Be careful of the button on top that turns off the mic (otherwise you spend 5 minutes yelling at it)
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    Top reviews from the United States

    Dustin Moore
    5.0 out of 5 stars Surprisingly great - camera tracking is fantastic
    Reviewed in the United States on March 20, 2020
    Verified Purchase
    I bought this for my grandfather just as coronavirus started to become a real concern. I wanted him to be able to video chat with the family when we weren't able to visit him. Unfortunately, his retirement community went on lockdown before I could deliver it. So until I can get it to him, we are using it in our home. I have a 5year old and a 16 month old. Video chatting with them via phone is hard for the people on the other end of the screen. They are ALL OVER THE PLACE and hard to follow. The portal has a nice wide field of vision that keeps them in frame most of the time
    However the BEST feature is the automatic face detection and camera tracking. It follows the girls all over our living room, keeping them in frame so their grandparents can always see them. It isn't 100% perfect, but it is a huge improvement over not having ng this feature and just trying to follow them with the phone. Surprised - I thought this was a pointless product, but now that I have one, it is the only way I want to video call

    Fwiw, the Alexa and FB assistant I tegratio s are nice, and the speakers are quite good quality (and powerful). We listen to Pandora, Amazon music, and lots more on here daily.

    I will probably buy one of these to replace it once I give this one to my grandfather. There are really great for connecting with family.
    3 people found this helpful
    Helpful
     Report
    Stephanie A. Barton
    5.0 out of 5 stars It is affordable, convenient, and so much fun!
    Reviewed in the United States on July 13, 2021
    Verified Purchase
    Love it, love it, love it!!! Bought 2, this one and the smaller one, gave the small one to my sister for her birthday,, then I went back and got another big one for myself and my sister bought a bigger one for herself. I am going to purchase another one for another room in my house, I just love "The Portal" they are Alexa integrated. Life is sweeter with these wonderful screen quality, touch screen items. I am able to watch videos, movies, my family and friends on a big screen and safe the batter on my phone. I adore this product. Just so glad I lived long enough to enjoy this. My mother died in 2006, she would have loved the stuff we enjoy today, thank you Lord.
    2 people found this helpful
    Helpful
     Report
    William Langbon
    5.0 out of 5 stars One of our Amazon Faves!
    Reviewed in the United States on December 17, 2022
    Verified Purchase
    This is our 3rd portal we love it so much. We gifted our other 2 to our niece and nephew who visited on different occasions. Like my son, they were obsessed with it don't have Amazon where they're from. We're able to keep in touch with our family via messenger and Whatsapp while all being logged into our separate accounts. The photos of our choices are displayed on the screen when it's not being used. I'm also able to join zoom for our club meetings and change my background. My son and I call his cousins and read stories to them. There are so many to choose from. We also have lots of silly filters and cool backgrounds to use while on the videos calls.

    The camera follows you wherever you go, and you can change that if you want to. The audio gets so loud. And the portal is very solid!! Highly recommend it.
    Helpful
     Report
    Jason Atgood
    5.0 out of 5 stars Fantastic for Office Lobbies & Grandparents!
    Reviewed in the United States on July 11, 2022
    Verified Purchase
    The media could not be loaded.
     Basic summary: this thing is an ipad connected to a speaker and hefty post. I'd highly recommend it as a gift to a technologically illiterate grandparent to make it easier to video call or use an Alexa (while also giving them the peace of mind of the mic/cam cover) or for an office lobby.

    I purchased this with the express purpose of using it for zoom meetings at our office when the public shows up. Fairly easy to set up the zoom call and the video follows you around the room as you walk around. I'd be tempted to use it as my main zoom method if I was more of the standing desk type. It went above the original purpose as both easy to use and great for calming music with aquarium videos via YouTube. One downside is the annoyance of limited music streaming apps and other video apps. If they can provide more apps like Disney+ or things with kid-friendly content, I'd have more options for bored kids.

    Couple of Tricks:
    Having an active screen of serene items can be done by going to YouTube (as seen in video)
    If you have an Alexa account, I'd suggest using it for general questions (play music, what's my schedule, call x)
    Use the "Hey Portal" phrase to open apps or adjust settings (NOT Alexa)
    Be careful of the button on top that turns off the mic (otherwise you spend 5 minutes yelling at it)
    Customer image
    Jason Atgood
    5.0 out of 5 stars Fantastic for Office Lobbies & Grandparents!
    Reviewed in the United States on July 11, 2022
    Basic summary: this thing is an ipad connected to a speaker and hefty post. I'd highly recommend it as a gift to a technologically illiterate grandparent to make it easier to video call or use an Alexa (while also giving them the peace of mind of the mic/cam cover) or for an office lobby.

    I purchased this with the express purpose of using it for zoom meetings at our office when the public shows up. Fairly easy to set up the zoom call and the video follows you around the room as you walk around. I'd be tempted to use it as my main zoom method if I was more of the standing desk type. It went above the original purpose as both easy to use and great for calming music with aquarium videos via YouTube. One downside is the annoyance of limited music streaming apps and other video apps. If they can provide more apps like Disney+ or things with kid-friendly content, I'd have more options for bored kids.

    Couple of Tricks:
    Having an active screen of serene items can be done by going to YouTube (as seen in video)
    If you have an Alexa account, I'd suggest using it for general questions (play music, what's my schedule, call x)
    Use the "Hey Portal" phrase to open apps or adjust settings (NOT Alexa)
    Be careful of the button on top that turns off the mic (otherwise you spend 5 minutes yelling at it)
    Images in this review
    Customer image Customer image Customer image Customer image Customer image
    Customer imageCustomer imageCustomer imageCustomer imageCustomer image
    3 people found this helpful
    Helpful
     Report
    Daniel M. De Mesa
    4.0 out of 5 stars Can call facebook messenger and whatsapp. But can't call alexa devices.
    Reviewed in the United States on November 28, 2021
    Verified Purchase
    Liked
    The item has no problem calling with Facebook Messenger. The music is nice too, with good bass. The bass of echo show 10 2nd gen is better. The size of the screen is good, when you are calling someone from the phone, portrait is good. The nice thing about this device is that the camera follows when you move. The microphone has a good reception.

    Bluetooth Headset
    When you connect your bluetooth headset it worked and the built in speaker and mic will be muted.

    Camera
    The camera is very clear and sharp. Augmented reality is also good.

    Disliked

    Alexa Calls
    This has been my question and no one has been covered about Alexa built in calling to another alexa device. It cannot make alexa calls.

    Apps
    No Youtube, Tiktok, Instagram app.
    It can be visited via web browsers.

    Ezviz
    Viewing ezviz camera is really slow.
    Customer image
    Daniel M. De Mesa
    4.0 out of 5 stars Can call facebook messenger and whatsapp. But can't call alexa devices.
    Reviewed in the United States on November 28, 2021
    Liked
    The item has no problem calling with Facebook Messenger. The music is nice too, with good bass. The bass of echo show 10 2nd gen is better. The size of the screen is good, when you are calling someone from the phone, portrait is good. The nice thing about this device is that the camera follows when you move. The microphone has a good reception.

    Bluetooth Headset
    When you connect your bluetooth headset it worked and the built in speaker and mic will be muted.

    Camera
    The camera is very clear and sharp. Augmented reality is also good.

    Disliked

    Alexa Calls
    This has been my question and no one has been covered about Alexa built in calling to another alexa device. It cannot make alexa calls.

    Apps
    No Youtube, Tiktok, Instagram app.
    It can be visited via web browsers.

    Ezviz
    Viewing ezviz camera is really slow.
    Images in this review
    Customer image
    Customer image
    Helpful
     Report
    Muhammad Yasir
    5.0 out of 5 stars The AI camera is what attracted me
    Reviewed in the United States on July 29, 2021
    Verified Purchase
    One of the best product in a sense of video calling. Amazing video quality big screen and best thing it covers you as needed. If you are sitting with family it covers complete family and if your children moving around it focus them specially and also keep moving the camera where they go. My mother was happy to see all of the faces in single screen and even can see the whole room with just one device.

    It can be connected with Facebook and WhatsApp calling. I am not sure about others.

    But apps are very few in this device which I don’t need though. Spotify , Pandora ,Alexa , and portal app is integrated.

    It can be used as a photo frame too. Wow

    I love it and hope you will love it too.
    One person found this helpful
    Helpful
     Report

    Top reviews from other countries

    Translate all reviews to English
    davisg
    5.0 out of 5 stars Great way to keep in touch with family
    Reviewed in Canada on December 20, 2021
    Verified Purchase
    I love the picture size and quality. It’s very easy to set up. As with many, I can’t have all of my family together again this Christmas so I bought Portal Plus for my brother who lives 1500 miles away and for me. It’s great how the camera pans in and out as people enter the room or move about. It’s the next best thing to hanging out in the kitchen together and gives a natural feel to chatting while allowing one to move around. It does have other uses and apps (Spotify, Amazon, etc) but for me right now, the feeling far-away-family is right there in the room is the reason I ordered it and it was definitely the best purchase I’ve made this Christmas.
    Report
    Alejandro Angeles
    1.0 out of 5 stars No es compatible con Netflix, primevideo ni Disney
    Reviewed in Mexico on December 17, 2021
    Verified Purchase
    Absurdo que no puedas descargar en México estas apps; Netflix, primevideo, Disney plus, etc. Cómo si uno adquiriera estos dispositivos solo para ver facebook. Pésimo. No puedes hacer capturas de pantalla… no puedes editar documentos en el navegador. Esta muy limitado.
    15 people found this helpful
     Report
    Sylvain Dubé
    5.0 out of 5 stars C’est formidable j’aurais du acheter avant
    Reviewed in Canada on November 11, 2021
    Verified Purchase
    Customer image
    Sylvain Dubé
    5.0 out of 5 stars C’est formidable j’aurais du acheter avant
    Reviewed in Canada on November 11, 2021
    Images in this review
    Customer image
    Customer image
    Report
    Ernesto
    1.0 out of 5 stars Venía abierto y usado
    Reviewed in Mexico on April 10, 2021
    Verified Purchase
    Funciona bien, pero se nota fue usado, venía abierto, no faltaba algo, pero estaba sucio, y con una cuenta ya en funcionamiento.
    7 people found this helpful
     Report
    Patrick McIntyre
    1.0 out of 5 stars Not good.
    Reviewed in Canada on March 5, 2022
    Verified Purchase
    Screen went dead and stopped working within 1 month.
    Report